Protopie LegalTerms of ServicePrivacy Policy

Privacy Policy

Last Updated: November 20, 2024.

Studio XID, Inc. ("Studio XID", "we", "us", or "our") respects the privacy rights of its users and protects the personal data collected, stored and used in connection with our services ("Service"). To further this commitment, we have adopted this Privacy Policy to explain how we collect, store, and use the information you provide us.

By creating an account, by using our Service, by using or downloading software made available by Studio XID, or by the "I have read and accepted" checkbox (or its equivalent), you are accepting the practices described in this Privacy Policy.

We may modify this Privacy Policy from time to time, at our sole discretion. We will notify you of any changes to this Privacy Policy in accordance with our Terms of Service. You will be deemed to have agreed to any such modifications by your continued use of our Service after any such modification is posted. It is important that you review this Privacy Policy regularly to ensure you are updated as to any changes. If you do not agree with the modifications, please discontinue use of our Service immediately.

1. DEFINITIONS

  • "Personal Data": Personal Data entails data regarding an identifiable natural person who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • "Usage Data": Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, when a User accesses the Service).

  • "Cookies": Cookies are small pieces of data stored on your device (computer or mobile device).

  • "User" or "Data Subject": User or Data Subject is any identifiable natural person who is using our Service and is the subject of Personal Data.

  • "Data Controller": Data Controller is the natural or legal person, agency, public authority or other body that (either alone or jointly with others) determines and decides the purposes and means of processing Personal Data.

  • "Data Processor" or "Service Providers": Data Processor or Service Provider means any natural or legal person who processes the data on behalf of the Data Controller. We may utilize the services of Service Providers in order to process your data more effectively and efficiently.

2. SCOPE OF PRIVACY POLICY

This Privacy Policy describes Studio XID’s collection and use of Personal Data submitted and collected through our Service. Personal Data includes any individually identifiable information about you, such as your name, address, or email address, and information concerning you collected and/or maintained in personally identifiable form.

Please be aware that advertisers or websites with links to and from our Service may collect Personal Data about you. This Privacy Policy does not apply to, and cannot control the activities of, those other advertisers or websites.

3. INFORMATION WE COLLECT

We may collect and process the following different kinds of Personal Data about you:

  • Contact information such as your name, address and email address when you create an account with Studio XID

  • Purchase history such as the orders you made and when they were made.

  • We collect certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, operating system, MAC address, browser type, date/time stamp, and/or program or system error messages and other system information. We may combine this automatically collected log information with other information we collect about you to improve our Service, to improve marketing, analytics, or website functionality.

  • If you contact us or respond to messages and communications that we send to you, we may keep a record of that correspondence.

  • We collect Usage Data (including the status of our software installed on your device), our Service and the resources that you access. This Usage Data includes information about how and when you access or use our Service.

  • User feedback, community discussions, chats and other interactions on our Service. If you access our Service on your mobile device, we collect mobile device identifiers, including MAC address, and IP address. Certain aspects of our Service will create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country, geo-location and any other information you choose to provide or allow us to access.

Please keep in mind that when you voluntarily disclose Personal Data which is publicly viewable, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who views information (and what they do with information) you post publicly.

We do not knowingly collect Personal Data from children under the age of 13.

4. COOKIES

We and our third-party Service Providers may use tracking technologies such as cookies, web beacons, tags and scripts. These technologies are used in analyzing trends, administering our websites, tracking users’ movements around the websites, and to gather demographic information about our user base as a whole. We use cookies for various purposes including facilitating purchases our websites, to remember users’ settings, for authentication, analytics, remarketing and improving website functionality.

Users can control the use of cookies by adjusting individual browser settings. However, if you reject cookies, you may still use our websites, but your ability to use some features or areas of our websites may be limited.

We may also use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing communications. For this reason, these types of clear gifs are tied to Personal Data. Also, we may use tools or third-party analytical software to automatically collect and use certain non-personal information that does not directly enable Studio XID to identify you.

5. USE & SHARING INFORMATION COLLECTED

We use your Personal Data and other information, both individually or combined together:

  • To help us manage, operate and deliver our Service to you.

  • To improve your experience with our Service.

  • To develop new products or services for you.

  • To provide you with customer support.

  • To communicate with you about our Service.

  • For marketing and promotional purposes.

  • For internal training purposes and statistical analysis.

We will only use your Personal Data if we have a lawful basis for doing so. Lawful bases for using your Personal Data include consent, contractual necessity, our own legitimate interests or the legitimate interests of others. Contact our Privacy Policy Administrator at privacy@protopie.io for more information.

Studio XID does not sell or rent your Personal Data to third-parties for marketing purposes without your consent.

However, Studio XID may, without seeking further your consent, share Personal Data with our affiliates to provide you our Service or information about other services and promotional materials. Studio XID may also share Personal Data with third-party Service Providers that perform and provide services and functionalities on Studio XID’s behalf. We will encourage our Service Partners to adopt and post privacy policies. However, the use of your Personal Data by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.

Our third-party Service Providers include but are not limited to:

    • Amazon Web Services, Inc.

      We use Amazon Web Services, Inc. and its services for hosting and database. For more information on the privacy practices of Amazon Web Services, Inc., please visit the Amazon Web Services Data Privacy page: https://aws.amazon.com/compliance/data-privacy-faq/

    • Paddle LLC

      We use Paddle LLC and its services for payment processing for individual and team customers. For more information on the privacy practices of Paddle LLC, please visit the Paddle Privacy Policy page: https://www.paddle.com/legal/privacy

    • Bright Market, LLC

      We use Bright Market, LLC and its services for payments. For more information on the privacy practices of Bright Market, LLC, please visit the FastSpring Privacy Statement page: https://fastspring.com/privacy/

    • Google LLC

      We use Google LLC and its services for analytics and advertising. For more information on the privacy practices of Google LLC, please visit the Google Privacy Policy page: https://policies.google.com/privacy?hl=en

    • Drip Global Inc.

      We use Drip Global Inc. and its services for marketing communications. For more information on the privacy practices of Drip Global Inc., please visit the Drip Policy Page: https://www.drip.com/privacy

    • Salesforce Inc.

      We use Salesforce Inc. and its services for managing our sales processes. For more information on the privacy practices of Salesforce Inc., please visit the Salesforce Privacy Policy page: https://www.salesforce.com/ap/company/privacy

    • Facebook, Inc.

      We use Facebook, Inc. and its services for advertising. For more information on the privacy practices of Facebook Inc., please visit the Facebook Data Policy page: https://www.facebook.com/privacy/explanation

    • Twitter, Inc.

      We use Twitter, Inc. and its services for advertising. For more information on the privacy practices of Twitter, Inc., please visit the Twitter Privacy Policy page: https://twitter.com/en/privacy

    • LinkedIn Corporation

      We use LinkedIn Corporation and its services for advertising. For more information on the privacy practices of LinkedIn Corporation, please visit the LinkedIn Privacy Policy page: https://www.linkedin.com/legal/privacy-policy

    • Zendesk, Inc.

      We use Zendesk, Inc. and its services for customer support. For more information on the privacy practices of Zendesk, Inc., please visit the Zendesk Privacy Policy page: https://www.zendesk.com/company/privacy

    • The Rocket Science Group, LLC

      We use The Rocket Science Group, LLC and its services for transactional communications. For more information on the privacy practices of The Rocket Science Group, LLC, please visit the MailChimp Privacy Policy page: https://mailchimp.com/legal/privacy/

    • Common Room, Inc.

      We use Common Room, Inc. and its services for user analytics. For more information on the privacy practices of Common Room, Inc., please visit the Common Room Privacy Policy page: https://www.commonroom.io/privacy-policy/

    • LearnWorlds Ltd

      We use LearnWorlds Ltd and its services for customer learning. For more information on the privacy practices of LearnWorlds Ltd, please visit the LearnWorlds Privacy Policy page: https://www.learnworlds.com/privacy-policy

    • CircleCo, Inc.

      We use CircleCo, Inc. and its services for user community. For more information on the privacy practices of CircleCo, Inc., please visit the Circle Privacy Policy page: https://app.circle.so/privacy

    • Tapfiliate B.V.

      We use Tapfiliate B.V. and its services for managing our affiliate program. For more information on the privacy practices of Tapfiliate B..V., please visit the Tapfiliate Privacy Policy page: https://tapfiliate.com/privacy-policy

    • Amplitude, Inc.

      We use Amplitude, Inc. and its services for usage data analytics. For more information on the privacy practices of Amplitude, Inc., please visit the Amplitude Privacy Policy page: https://amplitude.com/privacy

In a business transaction, such as a merger, acquisition, dissolution (including bankruptcy), change of control, or a sale of all or a portion of our assets, Personal Data, generally is one of the transferred business assets. In the event that Studio XID undergoes such transactions, including preparation of any of such transactions, we may share, disclose or transfer all of your information to the successor. Any third-party to which we transfer or sell our assets will have the right to continue to use the personal and other information that you provide to us in the manner set out in this Privacy Policy.

Occasionally we may be required by law enforcement or judicial authorities to provide Personal Data to the appropriate governmental authorities. We will disclose Personal Data upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation.

6. SAFEGUARDS

Studio XID maintains appropriate safeguards that ensure the security, integrity, and privacy of the Personal Data we collect and store about our account holders. Personal Data collected by Studio XID is stored in secure operating environments that are not available to the public and that are only accessible by authorized employees. We also have security measures in place to protect the loss, misuse, and alteration of the information under our control (i.e., maintain data quality). Before we allow web users to access their Personal Data, for example, we verify their identity by requesting that they submit information such as their username (or equivalent) and password. We also take reasonable steps to ensure that third-party Service Providers to whom we transfer Personal Data provide sufficient protection of such data.

Your Personal Data may be transferred to, and stored at, a destination outside the country of your residence. It may also be processed by personnel of our affiliates and third-party Service Providers who may operate outside the country of your residence. In such case, we will take reasonable steps to require such third-party Service Providers in possession of your Personal Data to take commercially reasonable security measures to protect the data. By using the Service, you acknowledge that any Personal Data about you regardless of whether provided by you or obtained from a third-party, is being provided to us and stored outside the country of your residence and you authorize us to transfer, store, host and process your data to and in other possibly countries.

However, unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be secure. As a result, while we strive to protect your Personal Data, you acknowledge that: (a) the security, integrity and privacy of any and all information and data exchanged between you and us through our Service cannot be guaranteed; and (b) any such information and data may be viewed or tampered with in transit by a third-party.

7. LINKS TO THIRD-PARTY SITES OR SERVICES

You should be aware that our Service may from time to time contain links to third-party sites, products or services. Studio XID is not responsible for the privacy practices or the content of such sites or services. If you are concerned about the privacy policy of a certain third-party, we recommend that you read the privacy policy of the site or service to which you link before you submit any Personal Data.

8. ACCESS TO PERSONAL DATA

Studio XID makes good faith efforts to enable you to review, update or correct your Personal Data in our possession. In order to do so, please log into your account and access the Profile page.

Furthermore, you have the right to submit a user access request to get access to the following by contacting our Privacy Office at privacy@protopie.io.:

  • What Personal Data pertaining to you is being processed.

  • Why this Personal Data is processed.

  • Who has access to your Personal Data.

  • How this Personal Data is being used in automated decisions.

  • What processes are using this Personal Data.

If you contact us, we will need sufficient information from you to establish your identity and to verify your access request, and also to assist us in handling your request. Please note that even if Personal Data is changed or deleted according to your request, Studio XID may still retain some of your Personal Data to comply with technical and legal requirements and constraints related to the security, integrity and operation of our Service.

9. DEACTIVATED OR TERMINATED ACCOUNTS

You have the right to delete your account and erase your data. You can do this by logging into your account accessing the Profile page. A request to delete and/or terminate your account will not result in the removal of Personal Data collected that cannot, at our sole discretion, be removed due to legal requirements.

10. OPTING OUT

If at any time you wish to opt out of receiving marketing communications from Studio XID (via e-mail) about new products, services, or promotions, you can do so by adjusting the settings on the Profile page or contacting us at privacy@protopie.io.

11. INTERNATIONAL DATA TRANSFER

By using and accessing our Service, you agree and consent that your data may be transferred, stored, and processed on servers in the EU, the United States, or South Korea, which may be outside your country of residence. For data transfers from the EU, we transfer data on the basis of adequacy decisions by the European Commission, meaning that the level of protection of the country in question is equivalent to that of the EU, and employ the EU-US Data Privacy Framework for each US-based subprocessor.

12. Contact our Privacy Office

Studio XID is responsible for the overall management of personal information processing, and has designated a data protection officer as follows to handle complaints related to personal information processing.

  • Department: Security Lab

  • Data Protection Officer (DPO): Walraaf Borkent

  • Korean inquiries: Ivan Jeong

  • Phone: +82 (0) 70-7500-8220

  • Email: privacy@protopie.io

You may inquire about all personal information protection-related inquiries, complaint handling, damage relief, etc. that arise while using the services (or business) of Studio XID to the DPO and Security Lab department. Studio XID will respond and process inquiries from information subjects without delay.

13. GDPR (General Data Protection Regulation)

Studio XID complies with the GDPR that went into effect on May 25, 2018. The GDPR gives citizens in the EU more control over their personal data. Regarding the personal data we collect, we are committed to the right to protect you as well as be transparent about why and how we store your personal data.

Based on this data privacy regulation, we have made the following changes:

  • An updated Privacy Policy that is more transparent.

  • An updated sign up page.

  • The option to unsubscribe from all marketing communications at once in your account settings, under email notifications.

  • The option to delete your account in your account settings, under profile.

14. Infringement remediation

In order to receive relief from personal information infringement, you may apply for dispute resolution or consultation to the Personal Information Dispute Mediation Committee, the Korea Internet & Security Agency`s Personal Information Infringement Reporting Center, etc. For other personal information infringement reports and consultations, please contact the organizations below. For European customers, please contact the relevant EU authorities, for US customers, please contact the relevant US authorities.

  1. Personal Information Dispute Mediation Committee: : (local Korean phone number) 1833-6972 https://www.kopico.go.kr

  2. Personal Information Infringement Reporting Center: (local Korean phone number) 118 https://privacy.kisa.or.kr

  3. Supreme Prosecutors` Office: (local Korean phone number) 1301 https://www.spo.go.kr

  4. National Police Agency: (local Korean phone number) 182 https://cyberbureau.police.go.kr

15. Changes to the Privacy Policy

This privacy policy is effective from November 20, 2024.

Previous Versions